About Us

Finch Home Interiors Ltd (referred to through these terms and conditions as “The Company”, “we” or “us”) is a company registered in England and Wales under company registration number 16742696 with a registered address at:

Finch Home Interiors Ltd
Unit A
82 James Carter Road
Mildenhall
IP28 7DE.

Should you need to contact us, you can do so by any of the following methods:

• By phone: +44 (0) 333 444 1039
• By email: sales@finchhomeinteriors.co.uk
• By Contact Us form on this web site
• By post: To our registered address above
  

These terms and conditions form the basis upon which we supply products to you and the use of our website. These pages together with our Privacy Policy, Cookie Policy, Delivery Policy and Returns Policy tell you about the legal terms and conditions upon which we sell any of the products listed on our website to you. We strongly advise that you read these terms and conditions and our policies referenced above before placing any order via our website.

Neither our Terms and Conditions nor our associated policies affect your statutory rights as a consumer.

By placing an order with Finch Home Interiors Ltd via our website finchhomeinteriors.co.uk you agree to be bound by these terms and conditions and the company reserves the right to amend them from time to time without notice to you. Our contract with you will be governed by the terms and conditions in place at the time we accept your order.

Your acceptance of these terms and conditions will not be assumed and we will therefore ask you to accept them each time you place an order with us which means that It is your responsibility to ensure that you are familiar with our latest terms and conditions before placing your order.

If you do not agree to these Terms or any of our other policies referred to in these terms and conditions or are under 18 years of age, please discontinue use of our website.

Should you have any queries relating to these terms and conditions, please contact us using the details provided above.

Basic Definitions

“The Company”, “The Seller”, “We” or “Us” means Finch Home Interiors Ltd.

“The Buyer” or “You” means the person contracting to purchase the Goods.

The "Goods" means the Goods the Buyer contracts to purchase as described in the product details maintained on the Sellers website or advertised on other platforms from time to time.

Contract formation

A contract between Finch Home Interiors Ltd and the buyer under these terms and conditions is made upon our acceptance of your order for products or services via our website.

Based upon valid operational reasons, any acceptance of your order will be at the sole discretion of Finch Home Interiors Ltd.

In the unlikely event that we are unable to accept your order; we will notify you as soon as possible. Non-acceptance of an order may be because of one of, but not limited to the following:

• The product you ordered is no longer available from stock.
• The product you ordered has been made obsolete or discontinued by the manufacturer.
• We are unable to make the advertised delivery service to your chosen postcode.
• There is a product pricing or description error.
• Our inability to obtain authorisation for your payment.
• We are unable to meet a delivery deadline you have specified.

Pre Order

In certain circumstance, we offer you the ability to “Pre Order” products that are due into stock to allow you to secure delivery of selected items for your home.

All items available for pre-order will be clearly marked on the product page and display an estimated delivery date. Please note this date is provided as a guideline only and any dates provided may change due to factors beyond our control, such as factory delays or other unexpected shipping disruptions.

Payment for pre-ordered items will be taken at checkout to secure your item as if you were purchasing a stock item. Once the product is received in to stock, we will also process in the same way as a stock order.

If your order includes both in-stock and pre-order items, we typically ship available items first such that you receive them as quickly as possible. You will be able to view any open orders in the orders section of your account.

Finch Home Interiors provide an online retail environment through our website enabling you to purchase domestic furniture, soft furnishings, home décor and home accessories etc. We are continually developing our product lines and service and may offer additional products or services and or revise the scope of these at our discretion and with or without notice to you. These terms will apply to all additional or revised Products or Services. We also reserve the right to stop offering any Products or Services from time to time.

Our Products

At Finch Home Interiors, we strive to deliver inspired products, that both excite you and give you complete satisfaction however, these design-led products do contain variations due to the manufacturing process.

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. We endeavour to display as accurately as possible the colours of our products on our website, however, as different computers or mobile devices display colour tones differently, we cannot guarantee the complete accuracy of the pictures or photographs that are shown.

Many of our products are hand-made or hand-finished. This is how they are intended, and the resultant variable finish is what helps make the product unique and sets it apart from the mass-produced items found elsewhere.

Hand-blown glass may have bubbles and or slight colour variations. Hand-made ceramics will vary slightly in shape and / or size. Hand-applied ceramic glazes will have firing marks or glaze bubbles or runs. These items are not in any way faulty; it is how they are intended to be and may be an integral part of the manufacturing process.

When you place your order, you do so on the understanding that these natural variations or batch variations may be present due to the manufacturing process and these are not faults and that we may occasionally alter or slightly change the design of items in our store.

Accessing Our Products and Services

You can access our products and Services in the following ways via our website:

1. By visiting as a guest without making a purchase (“Guest”)
2. By placing an order and creating an account (“Customer”)
3. Any reference in these terms to you, means you as a Guest or as a Customer. 

Creating an Account

When you submit an order you will be prompted to create an account with us. You must be 18 years or older to create an account. If you are creating an account on behalf of a commercial entity you warrant that you have capacity to bind that entity.

Are my account login details safe?

You agree that you are responsible for keeping your screen name and password for your account secret. You acknowledge that we are not responsible for third party access to your account that results from sharing your login or other account details or personal information by you or the theft or misappropriation of your screen name and password. We reserve the right to suspend your access to the Services or terminate your account if we suspect an unauthorised person is attempting to access it.

What information do you collect about me and my account?

We process information about you in accordance with our privacy policy. By using the Services, you consent to such processing and you warrant that all data provided by you is accurate. You are responsible for reviewing the terms of our Privacy Policy. By continuing to use the Services and by submitting an order you are confirming that you accept the terms of the privacy policy, as may be amended from time to time, and you are responsible for regularly reviewing the privacy policy for any changes that we reserve the right to make.

We will never ask for personal details via email. If you receive an unsolicited email asking you for your log in details or any other such information. Please contact us at info@finchhomeinteriors.co.uk and do not respond to such unsolicited email requests.

Your account is for your personal use only. You may not authorise others to use your account or attempt to use another member’s account without first obtaining their consent. You must not assign or otherwise transfer your account to any other person or entity.

You are solely responsible for your own actions and those of anyone using your account, and assume all liability regarding, (i) the information and content you or anyone using your account, submits on your behalf; and (ii) the information and content you or anyone using your account posts, transmits, publishes, or otherwise makes available through the Services.

You warrant that all goods ordered by you are for your own personal and domestic use and are not for re-sale, distribution or any other commercial use of a similar nature.

When you visit this Site and/or submit an order you warrant and represent that you:

• Are over 18 years old;
• are using a payment card (credit or debit card) that is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered;
• Have provided all the information requested to submit an order;
• Only provided information that is truthful, complete, accurate and up to date;
• Will use the Site in compliance with all applicable laws, rules, regulations, ordinances, edicts or customs of the country in which you live;
• Are fully responsible for all use of your account and for any actions that take place using your account whether by yourself or any other person using your account.

You further warrant and represent that you will not:

1. access or use the Services from any place or jurisdiction where such use is prohibited or contrary to applicable laws, rules, regulations, ordinances, edicts or customs of the jurisdiction of the United Kingdom.
2. impersonate or otherwise misrepresent affiliation, connection or association with, any person or entity;
3. provide any information including payment card details that are misleading or fraudulent;
4. interfere or disrupt networks connected to the Services or attempt to interfere with the proper functioning of the Services;
5. access data not intended for such user or logging into a server or account which the user is not authorised to access;
6. attempt to probe, scan or test the vulnerability of the system or network or to breach the security or authentication measures of the site without proper authorisation;
7. attempt to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Services, overloading, “flooding”, “spamming”, “mail bombing” or “crashing” or otherwise attempting to deny service to the Site or the server of any user.
   

Basis of Sale

We consider that these Terms, the Order and Our price list set out the whole agreement between the buyer and the seller for the sale of the Goods. Please check that the details in the Terms and on the Order are complete and accurate before you commit yourself to the contract. Should there be a mistake or omission, in your opinion herein, please contact us within three working days. Any changes to the specification of the Goods or other variation to the Terms or Order that you agree with Our authorised employees and agents will only be binding if recorded in writing. We only accept responsibility for statements and representations by our authorised employees and agents that are made in writing. Please ensure that You read and understand these terms before you submit the Order, as You will be bound by them once a contract comes into existence between us.

These conditions apply to the Contract to the exclusion of any other terms that the Buyer seeks to impose or incorporate, or which are implied by trade, customer, practice or course of dealing.

Any samples, drawings, or advertising We issue, and any illustrations or illustrations contained in Our online catalogues, websites or brochures, are produced solely to provide you with an approximate idea of the Goods they describe only. They shall not form part of the contract or have any contractual force.

These Terms apply to all orders. Where specific details are confirmed as part of your order, these will apply alongside these Terms.”

The Order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion based upon specific business reasons.

Prices

The prices shown are only applicable to purchases made via the Seller and are shown in £’s Sterling including VAT (where applicable) at the current applicable rate and are exclusive of any relevant delivery charges. (please see our Delivery Policy for details).

At Finch Home Interiors, we consider our products to be competitively priced although we may be able to offer larger quantity discounts. Please feel free to contact us at sales@finchhomeinteriors.co.uk  if you would be interested in discussing volume pricing for any upcoming projects.

Whilst we believe that our products are priced competitively, we cannot legislate for the pricing practices of others and would therefore choose not to automatically offer to “price match”. If you feel that you have an opportunity to purchase the same product elsewhere with an equivalent service, please contact sales@finchhomeinteriors.co.uk and  we would be happy to review this for you although, we do reserve the right to decline to match any competitor price.

Delivery

Finch Home Interiors Ltd utilise 3rd Party companies to manage our delivery services.

Products may be despatched from multiple distribution centres and therefore orders with multiple items may not all arrive at the same time.

Our products may require different delivery services depending on the size or weight of your purchase and the area you live in. Our delivery methods include the following:
One-person delivery – is used for the majority of our orders for items that are small to medium-sized.

Premium Two-person delivery – this service is used for larger items or fragile orders that cannot be readily managed by our one person service.

Size and weight are the main considerations when determining the delivery service however, we also take into account the fragility or bulkiness of an item and its materials etc. On that basis, it possible that an item is small in size but its fragility requires a specialist delivery. Examples of these are mirrors and clocks etc. with a high percentage of glass.

Information on whether a product is considered Small, Fragile or Large for the purposes of calculating delivery costs are contained in “Delivery Details” of each product on our website.

Small delivery items will generally be despatched via a courier service such as DPD or UPS and we will provide you with shipping confirmation and tracking details for your parcel if available from our carrier. Couriered items will normally be delivered between 3-5 working days from order.

Large items will be consolidated via our specialist carrier who will contact you directly to arrange a suitable delivery slot. Large item deliveries may take up to 7-10 days to be delivered.

Please make sure you are available to receive your delivery. If you find that you are unable to receive delivery, please contact us as soon as possible before your delivery is due to take place to rearrange. Please note that if you miss your delivery, it is likely that you will incur a re-delivery charge. This is because we subsequently incur a re-delivery charge by the courier network for a missed delivery. We will contact you directly to confirm the charge and a suitable re-delivery option.

If you have any queries regarding your order or delivery timescales, please review our Delivery Policy for more details or feel free to email us at sales@finchhomeinteriors.co.uk quoting your sales order number in the title of your email.

Payment options

We accept payment by credit or debit card, Google Pay, Apple Pay, PayPal, and Klarna. Please note that we do not currently accept American Express. Customers are responsible for reviewing and complying with any terms and conditions set by their chosen payment provider.

Returns and Cancellations

Finch Home Interiors Ltd want you to be entirely happy with the products that you purchase from us, their quality and the delivery service that we provide. With that in mind, our returns policy has been designed to offer you a process that ensures we can be responsive to your needs whilst giving you peace of mind that we conduct our business in a fair and reasonable manner and should things not quite go to plan or you change your mind, then your needs as a valued customer and rights as a consumer and are met. Please refer to our Returns Policy for full details.

Design

We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.

Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud).

In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

We recommend that the Buyer ensures the Goods are suitable for their particular purpose. In placing an order the Buyer acknowledges that it has not been induced by any representation by or on behalf of the Seller which has not been confirmed in writing to or by the Company. Should the Buyer effect onward sale or supply to a third party, all products should be delivered in the original packaging, instructions and labelling. 

Liability for installation and use

Your statutory right to return a faulty product does not apply where goods have been used contrary to their intended purpose, instructions, or reasonable design limitations. For example, damage resulting from misuse, neglect, or excessive force is not considered a manufacturing fault.”

The Seller shall not be liable in the event that the Buyer's use of the Goods is contrary to any general standards or regulations in force from time to time. Furthermore, the Seller shall not be liable for any defect or damage arising out of improper use or misuse or arising from any application contrary to general acknowledged practices.

Specifications

Specifications, indications of performance and other descriptions in the Seller's catalogues, brochures, price lists and advertising material are based on test conditions. Actual performance depends on the power supply, the environment and installation conditions. The Seller does not warrant performance to these specifications in each installation. The Seller varies the specification and modifies Goods as part of regular product development in accordance with the applicable quality standards and provisions resulting in variations of performance specifications and other descriptions.

Possession and risk

Risk in the Goods shall pass to the Buyer on delivery.

Force Majeure

Definition. In this Agreement, a “Force Majeure Event” means any event or circumstance beyond the reasonable control of the affected party which prevents or materially delays that party from performing any of its obligations under this Agreement, including (without limitation): acts of God; flood, drought, earthquake or other natural disaster; epidemic or pandemic; fire or explosion; war, terrorism, civil unrest or riot; any law or action taken by a government or public authority (including imposing restrictions, prohibitions, or closures); interruption or failure of utilities or telecommunications services; and industrial action (other than industrial action limited to the affected party’s workforce).

Notice. The party affected by a Force Majeure Event must promptly (and in any event within 5 Business Days) give written notice to the other party describing: (a) the Force Majeure Event; (b) the obligations affected; (c) the anticipated impact on performance; and (d) the steps being taken to mitigate the effects.

Suspension Of Obligations. Provided that notice has been given in accordance with clause 2, the affected party’s obligations (to the extent they are impacted by the Force Majeure Event) will be suspended for the duration of the Force Majeure Event. The affected party must use reasonable endeavours to mitigate the effects of the Force Majeure Event and resume performance as soon as reasonably practicable.

Payment. Nothing in this clause excuses or suspends any obligation to pay sums due in respect of goods or services already supplied prior to the Force Majeure Event. The parties must discuss (and, where appropriate, agree) any necessary adjustments to delivery dates, milestones, or performance timeframes.

Right To Terminate. If the Force Majeure Event continues for more than [60] consecutive days, either party may terminate this Agreement by giving [10] Business Days’ written notice to the other party.

Consequences Of Termination. Upon termination under clause 5: (a) each party remains responsible for its liabilities accrued up to the date of termination; (b) the parties will promptly refund any sums paid in advance for goods or services that have not been supplied, unless otherwise agreed in writing; and (c) neither party will be liable to the other for any loss arising as a result of the termination of this Agreement due to a Force Majeure Event, except to the extent such liability cannot be excluded or limited by law.

Limitation of Liability

Nothing in these Conditions shall limit or exclude the liability of the Seller for:

• Death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors.
• Fraud or fraudulent misrepresentation.
• Any matter in respect of which would be unlawful for the Seller to exclude or restrict liability.

Law

These Terms shall be governed by English law and both parties irrevocably submit to the exclusive jurisdiction of the English courts. The proper law applicable to all contracts between the Seller and the Buyer is that of England.

Your statutory rights are not affected by any of these business terms.

E&OE

All errors and omissions excepted relating to prices and all information provided.