This website (finchhomeinteriors.co.uk) is owned and operated by Finch Home Interiors Ltd a company registered in England and Wales under company registration number 16742696 (The Company)

Finch Home Interiors Ltd are committed to protecting your Personal Information when you use our website, products and services. We recognise that when you choose to provide us with information about yourself, you trust us to treat it in a responsible manner.

In this privacy policy we will provide information on when and why we collect personal information, how we use it and how we keep it secure whilst ensuring compliance with General Data Protection Regulations (GDPR) and the Data Protection act 2018 or other directly applicable EU regulations as appropriate.

This privacy policy applies to your use of our website or services and is to inform you about how the Company may use your Personal Information. Specifically, what information we may collect about you, how we will use information we collect about you and whether the Company will disclose your details to anyone else in order to optimise the provision of our services to you and to facilitate some of our marketing efforts and campaigns.

The Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. The Company may change this policy from time to time by updating this page. Any changes will be immediately posted on our Website and you are deemed to have accepted the terms of the policy on your first use of the Website following the alterations.

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will always give you the opportunity to refuse any marketing email from us.

This privacy policy also applies to the personal information you provide to us through other interactions and correspondence. This could be, for example, when you share your information with our service representatives (e.g. a customer service agent or our delivery service provider) through any of our marketing programs, or send us a letter, email or chat.

We may collect the following information:

• Your name
• Your contact information including telephone number(s) and email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

If you make a purchase via the Services, we use third-party payment processors to process your payments. These third parties will collect the information necessary to complete your transaction with us, such as credit/debit card number, security/CVV code, and expiration date. Our payment processors may handle your payment information in accordance with their own privacy policies. The Company does not have access to your full payment information. We do not store credit card details, nor do we share customer financial details with any 3rd parties.

We never knowingly collect data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years old or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@finchhomeinteriors.co.uk

Like all businesses with an online presence, the company uses cookies on our website. How we manage the use of cookies on this site is governed and explained in our cookie policy which can be found here Cookie Policy

The company will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter in to or have entered in to with you
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
• Where we need to comply with a legal obligation.

Generally, the company does not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

The company will generally use your personal data in the following ways. Please note that we may process your personal data for more than one of the following depending on the specific purpose for which we are using your data. 

• To register you as a new customer.
• To process and deliver your order. 
• To manage payments, fees and charges.
• To manage our internal record keeping.
• To comply with a legal obligation.
• To manage our relationship with you.
• To ask you to leave a review or take a survey.
• To enable you to partake in any prize draws, competitions or surveys.
• To administer and protect our business and this website including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
• To make suggestions and recommendations to you about goods or services that may be of interest to you.
• To advertise to you across digital media channels, send emails and reach out across other marketing channels with relevant content, products and services.
• To contact you by email, phone, mail or social media platforms
• To use the information to customise the website according to your interests.
• To use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. On this basis you may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and review the privacy policy applicable to the website in question.

The company employs the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing etc. The providers of such services have access to certain personal data provided by users of this Website.  Any Data used by such parties is used only to the extent required by them to perform the services that the company requests. Any use for other purposes is strictly prohibited. Any Data that is processed by third parties shall be processed within the terms of this privacy policy and in accordance with the Data Protection Act 2018 (GDPR).

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying 'STOP' to any SMS messages that we send, or by contacting us using the details provided below. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

If at any time you would like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account or contact us using the information provided below.

If you request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, delete your personal information or make a complaint, please contact us using the information provided below.

If you have questions or comments about this policy, please contact us by email or telephone +44  (0) 333 444 1039 or in writing to

Finch Home Interiors Ltd
Unit A
82 James Carter Road
Mildenhall
IP28 7DE
United Kingdom

You can also contact the Information Commissioner’s Office (ICO) directly via their website http://www.ico.org.uk. Finch home Interiors Ltd is registered with the ICO under reference number: CSN6636387